Delivery and Returns

Our delivery options offer an express next day delivery service to the UK Mainland and a 2/5 day delivery service to all other regions in the UK.

Covid-19 Shipping disruption

Our deliveries are subject to change. This is altering daily as our partners at Whistl and DPD are reacting to the impact of Covid-19. 

Currently we are offering next day and 2-5 day delivery options, with the cut off for last orders at 11am. However, these may be subject to delays. You will be advised of any changes to your delivery time via text or email.  

To track the status of your orders, please use the tracking number provided to track on the Whistl or DPD website. 

Please note our couriers are practising social distancing.

 

DELIVERIES

Next day orders:

Next Day delivery orders must be placed by 11am Mon – Thur in order to give our warehouse staff and couriers time to prepare your order for shipment.

Next Day delivery orders placed before 11am Friday will be delivered on Monday. Orders placed after 11am will be dispatched on the following Monday for delivery Tuesday. Saturday shipping is available to some regions in the UK – call for information 01506 871720.

Next Day delivery orders placed on a Saturday & Sunday will be dealt with on the following Monday for delivery Tuesday.

Free Delivery is available for all orders above £50.00 to the UK mainland.

As part of our commitment to helping the environment we are trying as business to recycle and reuse as much cardboard and packaging as possible, please do not be offended if your item arrives in a box which has already been sent into us, we are doing this to reduce waste and pass savings on buy not purchasing as many boxes in our prices.

Bank holiday Mondays:  Unfortunately, we cannot provide deliveries on Bank Holiday Monday/Easter Monday/Good Friday. Orders placed before 11am on the Friday will be delivered on the following Tuesday. Orders placed after 11am on Friday – Monday will be dispatched on Tuesday for delivery on Wednesday.

Easter 2021:  

Unfortunately, we cannot provide a delivery on Good Friday or Easter Monday. Orders place after 11am Thursday 01.04.21 will be dispatched Tuesday 06.04.21.

Christmas 2021:

The last date for guaranteed delivery before Christmas Day (25.12.2021) is 11am Wednesday 22.12.2021. Next Day deliveries placed after this date will be put on a next day dispatch, but we cannot guarantee they will arrive before 25.12.20.

Orders placed between 12pm Friday 24.12.2021 – Sunday 26.12.2021 will be delivered Wednesday 29.12.2021

New Year 2022:

There will be no dispatch or deliveries Friday 31.12.2021 – Tuesday 04.01.2022 Orders placed after 11am Thursday 30.12.2021 will be delivered Wednesday 05.02.2022

  • UK Mainland– Next Day £7.99 / 2-5 Day Service £4.99
  • Scotland (North East)– Next Day £7.99 / 2-3 Day Service £4.99
  • Scottish Highlands– 2-3 Day Service £10.95
  • Orkney & Shetland– 2-3 Day Service £17.95
  • Outer Hebrides– 2-3 Day Service £17.95
  • Isle of Gigha– 2-3 Day Service £17.95
  • Isle of Islay– 2-3 Day Service £17.95
  • Isle of Jura– 2-3 Day Service £17.95
  • Isle of Colnsay– 2-3 Day Service £17.95
  • Isle of Mull– 2-3 Day Service £17.95
  • Isle of Iona– 2-3 Day Service £17.95
  • Isle of Tiree– 2-3 Day Service £17.95
  • Isle of Coll– 2-3 Day Service £17.95
  • Isle of Eigg– 2-3 Day Service £17.95
  • Isle of Rum– 2-3 Day Service £17.95
  • Isle of Canna– 2-3 Day Service £17.95
  • Isle of Arran & Holy Isle– 2-3 Day Service £17.95
  • Isle of Milport– 2-3 Day Service £17.95
  • Isle of Bute– 2-3 Day Service £17.95
  • Northern Ireland– 2-3 Day Service £17.95
  • Isle of Man– 2-3 Day Service £17.95
  • Isle of Wight– 2-3 Day Service £17.95
  • Scilly Isles– 2-3 Day Service £17.95
  • Channel Islands– 2-3 Day Service £17.95
  • Irish Republic– 2-3 Day Service £17.95

Our shipping costs are shown including VAT and will be shown in the Cart & Checkout pages.

Please Note – The above prices are estimations. Our shipping calculator processes delivery postcodes and provides exact shipping costs. You can use our shipping calculator on our cart page to calculate the delivery cost of your order.

 

OUR COURIERS

DPD: DPD provide a service for our next day deliveries. DPD is already one the UK’s leading courier operators, delivering and collecting almost 3 billion items per annum. One of the most trusted brands in the global logistics industry. DPD deliver parcels to hundreds of thousands of homes in the UK every day.

Whistl: Orders placed on a 2-5 day delivery are collected by Whistl and then passed onto My Hermes, Royal Mail or Yodel on a next day parcel service to be delivered to your delivery location.

Pallet Deliveries: Some orders may need to be delivered on a pallet. If pallet delivery is the preferred method Love Tiki will contact you on the phone or email contact provided to ensure the delivery option is suitable.

Supplied Telephone numbers may be printed on delivery labels to gain contact at point of delivery.

 

RETURNS:

We hope that you are happy with your products but there may be times when you need to return your purchases and here at Love Tiki we want to make that as easy as possible. Please do not return anything before emailing our Love Tiki Customer Service team info@lovetiki.com.

If we are not contacted, we will not be held responsible for any return postage charges you may have incurred that may not have been necessary.

Download our Returns Form:

RETURNS SHEET Mark the outside of the package with your original order number

Enclose the return form

Ensure the return is packaged for transit. Failure to comply with the above will result in a delay in processing the return. The address for all returns is:  Lothian Supply Company, 1 Gregory Rd, Kirkton Campus, Livingston. EH54 7DR

 

UNWANTED ITEMS

If you change your mind regarding your order, contact a member of our Love Tiki Customer Service Team within 14 days of receipt and arrange return of the items for a refund. All goods must be returned un-used and in the original packaging. Cost of returning the goods will be borne by you. Whilst the goods are in transit responsibility will be with you until they reach our Love Tiki office. Loss or damage of the goods whilst in transit shall be borne by you. Once we have received the good in an unused condition following the above guidelines, we will issue a full refund for the value of the goods.  When sending goods back to us please ensure they are packaged safely and securely, and you keep a proof of purchase and where possible a tracking number.

 

DAMAGED & FAULTY GOODS

All damages on receipt of the parcel must be reported to a Love Tiki Customer Service Team member by phone or email within 48hours and you will have 30 days to exercise your rights. Please contact us if you have received a damaged or faulty goods. We will offer a replacement or a refund as long as this is reported within the 48hours. We may need to wait for the damaged/faulty goods to be returned to us before we can offer a refund or replacement. Unfortunately for liquids we cannot supply a replacement and will refund for the damaged items.

 

REFUNDS & REPLACEMENTS

All returns will be processed within 14 working days of receipt. Refunds will show in your account dependent upon the provider and account type (PayPal and card payments can take up to 3-5 days)

If you are to receive an incorrect item from us, please inform a member or f the Love Tiki customer service team and we can advise on the best cause of action. In situations where we may need to collect from you, we will work with you to arrange a suitable time.

Please note: These terms do not affect your statutory rights.

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