Following on from the latest government advice from March 23rd as many as our staff as possible will be working remotely from the 25th March until further notice.
Please continue to place orders in the usual way, our warehouse and delivery teams are operating as normal.
We want to ensure that our customers are receiving the products that they require in these changing and challenging times. We are working with our suppliers to ensure stock and availability of key products are available for our customers.
For daily information as the situation changes please check our blog.
1. If I place an order will it be delivered?
Yes. We are working closely with out courier services to ensure that all orders are being delivered. Once you have placed your order you will revive a delivery time slot from our chosen carriers.
2. Will my delivery be next day or 2-5 days?
Our deliveries are subject to change. This is altering daily as our partners at Whistl and DPD are reacting to the impact of Covid-19.
Currently we are offering next day and 2-5 day delivery options, with the cut off for last orders at 11am. However, these may be subject to delays. You will be advised of any changes to your delivery time via text or email.
To track the status of your orders, please use the tracking number provided to track on the Whistl or DPD website.
Please note our couriers are practising social distancing.
3. Are the stock levels correct?
We are keeping our stock levels as accurate as possible. We are also supplying critical customers offline. If the items out stock we be able to advise on a like for like alternative.
We will keep you up to date with any further operational changes as and when they occur.
If you have any questions or queries please contact us at firstname.lastname@example.org
Stay safe and keep well.